Terms of service

What we provide

QuebecIPTV provides access to an IPTV service for the period you have paid for, delivered as credentials you use in a compatible player on your own device, over your own internet connection. We provide access to the service; we do not provide the device, the internet connection or the player software.

That division matters in practice. When a stream fails, the cause is either our service, the source feed, the player, your device or your network, and only the first two are within our control. Our support desk will help you work out which it is regardless.

The connection limit

Each subscription includes one connection, meaning one stream playing at a time. You may install the player on as many devices as you like. Starting a second stream while the first is playing will interrupt the first.

Attempting to circumvent the connection limit, or using a single subscription across separate households, is a breach of these terms and may result in suspension. If you need two simultaneous streams, contact support and we will tell you what is available.

Credential sharing

Your credentials are for your household. Sharing them outside it, reselling access or publishing them is a breach of these terms and grounds for suspension without refund. Beyond the contractual point, sharing also means your own stream stops whenever the other person presses play.

Billing and renewal

• All prices are in Canadian dollars and are shown in full on this site before you order. Orders are placed over WhatsApp and paid through a secure payment link we send you; the amount on that link is the amount published here.
• The 1-month plan renews every thirty days unless you turn renewal off.
• The 3-month and 6-month plans do not renew automatically. We email you before the end date.
• No plan carries a contract, a minimum term or a cancellation penalty.
• Refunds are governed by our refund policy: 7 days from activation, subject to the conditions set out there.

Content and availability

The catalogue reflects the distribution rights held at a given time, which vary by territory and change. We do not guarantee that any specific channel or title will be available for the duration of your subscription, which is why we ask you to verify the catalogue during a free trial before purchasing.

Regional restrictions and blackout conditions apply to some content, particularly live sport. These are rights conditions rather than technical faults and they apply to every licensed platform in Canada.

Acceptable use

• Do not record, rebroadcast, redistribute or publicly perform content received through the service.
• Do not resell access or present the service as your own.
• Do not attempt to circumvent the connection limit or access systems you have not been given access to.
• Do not use the service for any unlawful purpose.

Suspension and termination

We may suspend or terminate an account that breaches these terms, that is used fraudulently, or where a payment is reversed. Where a suspension follows a breach, no refund is due for the remainder of the period. Where we terminate a service for our own reasons without a breach on your part, we refund the unused portion.

Liability

Our liability to you is limited to the amount you have paid for the current subscription period. We are not liable for indirect or consequential losses, including missed events, and we do not warrant that the service will be uninterrupted, because no service delivered over the public internet can honestly be warranted that way.

Nothing in these terms limits rights you have under Canadian or Quebec consumer protection legislation that cannot be limited by agreement.

Governing law

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable in it, and the courts of Quebec have jurisdiction over any dispute.

Changes to these terms

We may update these terms and will change the date at the top when we do. Changes that materially affect existing customers are also sent by email. Continuing to use the service after a change means accepting the revised terms.