Delivery and activation
Last updated
QuebecIPTV subscriptions are digital. Credentials arrive by email, usually within minutes of payment, together with the installation guide for your device. Nothing is shipped and nothing needs to be returned.
How your subscription is delivered
Everything is delivered electronically. After payment clears, we email a username, a password, a server URL, the player link for your device and the matching installation guide. There is no physical shipment, no equipment to receive and nothing to return when a plan ends.
This page exists because subscription services are still sold under the language of shipping and returns, and that language does not apply here. Nothing travels, so nothing can be delayed, lost or damaged in transit.
How long it takes
Most orders are delivered within a few minutes of payment. Orders placed outside our support hours of 09:00 to 21:00 Eastern may be processed at the start of the next support day if manual verification is required.
| Order | Typical delivery | If it is delayed |
|---|---|---|
| New subscription, card payment | Within a few minutes | Check spam, then email support |
| Renewal of an existing plan | Within a few minutes | Access usually continues uninterrupted |
| Free trial request | During support hours | Sent as soon as a person reads the request |
| Plan change | At the start of the next period | Confirmed by email beforehand |
| Payment flagged for verification | Same or next support day | We email you to confirm details |
If your email has not arrived
- Check the spam or junk folder. Messages containing credentials are filtered more aggressively than ordinary mail.
- Check the address you gave us for a typo. This is the most common cause by a wide margin, so read it back to us on WhatsApp if you are unsure.
- Search your mailbox for the word quebeciptv rather than scrolling, in case the message was auto-filed.
- Wait fifteen minutes. Delivery is usually immediate but occasionally queues behind verification.
- Message us on WhatsApp, or email support@quebeciptv.site, and we will resend it.
Activation
Your billing period begins when your credentials are issued, not when you first install the player. If you order on a Friday and set up on a Sunday, the two days in between belong to the period you paid for. We mention this plainly because it also determines when the 7-day refund window starts.
If a technical problem on our side prevents you from activating at all, tell us and we adjust the period accordingly. That is a different situation from simply not having got round to installing it.
What you need before you can watch
- A device from our supported list: Firestick or Fire TV, Samsung or LG smart television, Android box or Google TV, Apple TV, iPhone, iPad, Android phone, Windows or Mac.
- An internet connection of roughly 8 to 10 Mbps for a single full HD stream, and ideally a wired Ethernet connection.
- About ten minutes to install the player and let the catalogue load for the first time.
Not sure your device will work? Every supported device has a written setup guide.
See the install guidesQuestions about this policy?
Write to support@quebeciptv.site. We answer every day between 09:00 and 21:00 Eastern.